{"id":40250,"date":"2024-08-02T12:37:44","date_gmt":"2024-08-02T11:37:44","guid":{"rendered":"https:\/\/ifesworld.org\/?page_id=40250"},"modified":"2025-01-20T17:14:14","modified_gmt":"2025-01-20T17:14:14","slug":"giving-faqs-for-donors-2","status":"publish","type":"page","link":"https:\/\/ifesworld.org\/en\/giving-faqs-for-donors-2\/","title":{"rendered":"GIVING FAQS FOR DONORS"},"content":{"rendered":"<div class=\"wp-block block-core-heading\">\n<h3 class=\"wp-block-heading\">We have recently updated our online giving system. There have been some changes to how you make gifts, access<ins>,<\/ins> and update your account. We hope these Giving FAQs help you navigate the system.<\/h3>\n<\/div>\n\n<div class=\"wp-block block-acf-spacer\">\n<div id=\"spacer-block_04b68adb4b34694425d4afcfd1a6b0d3\" class=\"\">\n    <div aria-hidden=\"true\" class=\"wp-block-spacer spacer--md\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block block-core-columns alignwide\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"has-md-font-size wp-block-paragraph\">From account questions to monthly gift changes to US tax receipts and UK Gift Aid, we hope you\u2019ll find the answers to any questions you may have about giving to IFES.<br><br>If you can\u2019t find what you\u2019re looking for, then please contact us directly:<br><br>For all queries (except US) \u2013 <a href=\"mailto:supporter.relations@ifesworld.org\">supporter.relations@ifesworld.org<\/a>, +44 1865 263777 (Monday-Friday, 9am to 5pm UK time)<br><br>For US queries \u2013 <a href=\"mailto:donor.services@ifesworld.org\">donor.services@ifesworld.org<\/a>, +1 608 348 6234 (Monday-Friday, 9am to 5pm CST)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block block-core-columns alignwide\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n<div class=\"wp-block block-core-heading alignwide wp-elements-42c42a14e0de10b814608a175f20f9d7\">\n<h2 class=\"wp-block-heading alignwide has-text-align-left has-white-color has-accent-background-color has-text-color has-background has-link-color wp-elements-42c42a14e0de10b814608a175f20f9d7\">My Giving Account<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402500\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>How do I create an account?<\/strong><\/h3><div id=\"ac-402500\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">When you make your first gift, our system will automatically create an account for you once the gift has been made. You will then be able to edit your profile information and view your giving history here: <a href=\"https:\/\/ifes.beaconforms.com\/form\/a23f33c0\">https:\/\/ifes.beaconforms.com\/form\/a23f33c0<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402501\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong>I have an existing account, but I can\u2019t remember my password<\/strong><\/strong><\/h3><div id=\"ac-402501\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">To access your account, you no longer need a password. You will then be sent a one-time secure link via email to access your account. To access your profile and giving history, please click on \u2018Giving Account\u2019 in the top right hand corner of our website or go to this link: <ins><a href=\"https:\/\/ifes.beaconforms.com\/form\/a23f33c0\">https:\/\/ifes.beaconforms.com\/form\/a23f33c0<\/a><\/ins><\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402502\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong>Can I see my giving history?<\/strong><\/strong><\/h3><div id=\"ac-402502\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">If you want to see your giving or donation history, you can do so via your IFES Giving Account or via this link: <a href=\"https:\/\/ifes.beaconforms.com\/form\/a23f33c0\">https:\/\/ifes.beaconforms.com\/form\/a23f33c0<\/a> and a one-time link will be sent to your inbox.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-core-columns alignwide\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n<div class=\"wp-block block-core-heading alignwide wp-elements-69ba2867f388b57c5fb1217ca30f84ca\">\n<h2 class=\"wp-block-heading alignwide has-text-align-left has-white-color has-accent-background-color has-text-color has-background has-link-color wp-elements-69ba2867f388b57c5fb1217ca30f84ca\" id=\"monthly\">Monthly Gifts<\/h2>\n<\/div>\n\n<div class=\"wp-block block-core-heading\">\n<h3 class=\"wp-block-heading\">The following links take you to a portal to \u2018Manage recurring gifts\u2019. You will then be sent a one-time secure link via email to access your account.<\/h3>\n<\/div>\n\n<div class=\"wp-block block-core-list\">\n<ul class=\"wp-block-list\"><div class=\"wp-block block-core-list-item\">\n<li class=\"has-md-font-size\">All donors except those in the US: <a href=\"https:\/\/giving.ifesworld.org\/\">https:\/\/giving.ifesworld.org\/<\/a><\/li>\n<\/div>\n\n<div class=\"wp-block block-core-list-item\">\n<li class=\"has-md-font-size\">US donors only: <a href=\"https:\/\/usgiving.ifesworld.org\/\">https:\/\/usgiving.ifesworld.org\/<\/a><\/li>\n<\/div><\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402503\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong>I want to change the amount I give each month<\/strong>.<\/strong><\/h3><div id=\"ac-402503\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">You will need access the portal to \u2018Manage recurring gifts&#8217; using the appropriate link:<\/p>\n<\/div>\n\n<div class=\"wp-block block-core-list\">\n<ul class=\"wp-block-list\"><div class=\"wp-block block-core-list-item\">\n<li>All donors except those in the US: <a href=\"https:\/\/giving.ifesworld.org\/\">https:\/\/giving.ifesworld.org\/<\/a><\/li>\n<\/div>\n\n<div class=\"wp-block block-core-list-item\">\n<li>US donors only: <a href=\"https:\/\/usgiving.ifesworld.org\/\">https:\/\/usgiving.ifesworld.org\/<\/a><\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Select the recurring gift you want to change, click on \u2018Edit Payment <ins>Details,<\/ins> update with the new amount and click on the \u2018Confirm\u2019 button. The new amount will take effect when the the next instalment is made.<br>If you face any difficulties, please contact us for assistance.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402504\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong><strong>I want to change the day that I give<\/strong>.<\/strong><\/strong><\/h3><div id=\"ac-402504\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">You will need access the portal to \u2018Manage recurring gifts\u2019 using the appropriate link:<\/p>\n<\/div>\n\n<div class=\"wp-block block-core-list\">\n<ul class=\"wp-block-list\"><div class=\"wp-block block-core-list-item\">\n<li>All donors except those in the US: <a href=\"https:\/\/giving.ifesworld.org\/\">https:\/\/giving.ifesworld.org\/<\/a><\/li>\n<\/div>\n\n<div class=\"wp-block block-core-list-item\">\n<li>US donors only: <a href=\"https:\/\/usgiving.ifesworld.org\/\">https:\/\/usgiving.ifesworld.org\/<\/a><\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Select the recurring gift you want to change, click on \u2018Edit Payment <ins>Details,<\/ins> update with the new payment day and click on the \u2018Confirm\u2019 button. The next upcoming instalment will be taken on the new payment day you have set.<br>If you face any difficulties, please contact us for assistance.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402505\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong><strong>I want to change my payment method.<\/strong><\/strong><\/strong><\/h3><div id=\"ac-402505\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">You will need access the portal to \u2018Manage recurring gifts\u2019 using the appropriate link:<\/p>\n<\/div>\n\n<div class=\"wp-block block-core-list\">\n<ul class=\"wp-block-list\"><div class=\"wp-block block-core-list-item\">\n<li>All donors except those in the US: <a href=\"https:\/\/giving.ifesworld.org\/\">https:\/\/giving.ifesworld.org\/<\/a><\/li>\n<\/div>\n\n<div class=\"wp-block block-core-list-item\">\n<li>US donors only: <a href=\"https:\/\/usgiving.ifesworld.org\/\">https:\/\/usgiving.ifesworld.org\/<\/a><\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Select the recurring gift you want to change, click on \u2018Edit Payment <ins>Details,<\/ins> update with the new payment method and click on the \u2018Confirm\u2019 button. The next upcoming instalment will be taken using the new payment method you have set.<br>If you face any difficulties, please contact us for assistance.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402506\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>I want to cancel my recurring gift.<\/strong><\/h3><div id=\"ac-402506\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">You will need access the portal to \u2018Manage recurring gifts\u2019 using the appropriate link:<\/p>\n<\/div>\n\n<div class=\"wp-block block-core-list\">\n<ul class=\"wp-block-list\"><div class=\"wp-block block-core-list-item\">\n<li>All donors except those in the US: <a href=\"https:\/\/giving.ifesworld.org\/\">https:\/\/giving.ifesworld.org\/<\/a><\/li>\n<\/div>\n\n<div class=\"wp-block block-core-list-item\">\n<li>US donors only: <a href=\"https:\/\/usgiving.ifesworld.org\/\">https:\/\/usgiving.ifesworld.org\/<\/a><\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Select the recurring gift you want to change and click on the \u2018CANCEL RECURRING DONATION\u2019 button at the bottom of that page. A prompt will appear asking you to confirm whether you would like to cancel the recurring donation or just change the amount. Click on \u2018Just cancel my donation\u2019 and then the \u2018Confirm\u2019 button. Your selected recurring gift is now cancelled.<br>If you face any difficulties, please contact us for assistance.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-core-columns alignwide\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n<div class=\"wp-block block-core-heading alignwide wp-elements-47794392698560457b9445c0f7882003\">\n<h2 class=\"wp-block-heading alignwide has-text-align-left has-white-color has-accent-background-color has-text-color has-background has-link-color wp-elements-47794392698560457b9445c0f7882003\">One-time Gifts<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402507\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong><strong>I made a one-time gift but meant it to be monthly<\/strong>.<\/strong><\/strong><\/h3><div id=\"ac-402507\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">You will have to set up a new gift as a monthly gift by clicking on the \u2018Monthly\u2019 selector. If you would like us to refund the one-time gift to you, please contact us.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402508\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong><strong><strong>I mistakenly filled out a monthly gift, but I wanted to make a one-time<\/strong> <strong>gift. Do I need to fill out all the information again?<\/strong><\/strong><\/strong><\/strong><\/h3><div id=\"ac-402508\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Yes, you will have to fill in again using the \u2018Give Once\u2019 selector. If you would like us to cancel and refund the monthly gift, please contact us. You may also cancel the monthly gift using the \u2018Manage recurring gifts\u2019 portal:<br><\/p>\n<\/div>\n\n<div class=\"wp-block block-core-list\">\n<ul class=\"wp-block-list\"><div class=\"wp-block block-core-list-item\">\n<li>All donors (except US): <a href=\"https:\/\/giving.ifesworld.org\/\">https:\/\/giving.ifesworld.org\/<\/a><\/li>\n<\/div>\n\n<div class=\"wp-block block-core-list-item\">\n<li>US donors only: <a href=\"https:\/\/usgiving.ifesworld.org\/\">https:\/\/usgiving.ifesworld.org\/<\/a><\/li>\n<\/div><\/ul>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-core-columns alignwide\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n<div class=\"wp-block block-core-heading alignwide wp-elements-b0b819d9e282a48bcefe0db10808ca59\">\n<h2 class=\"wp-block-heading alignwide has-text-align-left has-white-color has-accent-background-color has-text-color has-background has-link-color wp-elements-b0b819d9e282a48bcefe0db10808ca59\">UK Gift Aid \/ Certificate of charitable giving<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-402509\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong><strong><strong>I forgot to add Gift Aid to my donation. Is it possible to add this?<\/strong><\/strong><\/strong><\/strong><\/h3><div id=\"ac-402509\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Yes! Please contact <a href=\"mailto:supporter.relations@ifesworld.org\">supporter.relations@ifesworld.org<\/a>. We will check your Gift Aid status in our records. If you do not have an up-to-date Gift Aid Declaration, we will email you a Declaration which you can complete and return to us by email.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025010\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong>I need to change my Gift Aid information. How do I do this?<\/strong><\/strong><\/h3><div id=\"ac-4025010\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Please contact <a href=\"mailto:supporter.relations@ifesworld.org\">supporter.relations@ifesworld.org<\/a> to let us know your new address, changed tax status, or to request a new Gift Aid Declaration.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025011\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>Are you collecting Gift Aid on my gifts?<\/strong><\/h3><div id=\"ac-4025011\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">You can see in your giving history whether gifts have been Gift <a>Aided, or<\/a> contact <ins><a href=\"mailto:supporter.relations@ifesworld.org\">supporter.relations@ifesworld.org<\/a><\/ins> to ask.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025012\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>I need to know what my gifts were to IFES in the past year.<\/strong><\/h3><div id=\"ac-4025012\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">You can request a Certificate of Charitable Giving for a particular tax year by emailing <a href=\"mailto:supporter.relations@ifesworld.org\">supporter.relations@ifesworld.org<\/a>.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-core-columns alignwide\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n<div class=\"wp-block block-core-heading alignwide wp-elements-069d431638748750f54b2bb15215d94d\">\n<h2 class=\"wp-block-heading alignwide has-text-align-left has-white-color has-accent-background-color has-text-color has-background has-link-color wp-elements-069d431638748750f54b2bb15215d94d\">US Tax Receipts \/ Annual Giving Statement<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025013\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong><strong><strong><strong>How do I get a copy of a tax receipt?<\/strong><\/strong><\/strong><\/strong><\/strong><\/h3><div id=\"ac-4025013\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Receipts are issued for all qualified tax-deductible donations in the US. If you haven\u2019t received a receipt or it has been misplaced, please contact IFES\/USA Donor services to request a copy at&nbsp;<a href=\"mailto:donor.services@ifesworld.org\">donor.services@ifesworld.org<\/a>&nbsp;or +1.608.348.6234<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025014\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong><strong>How do I get a copy of my annual giving statement?<\/strong><\/strong><\/strong><\/h3><div id=\"ac-4025014\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Please contact Donor Services to request a copy of your annual giving statement via email at <a href=\"mailto:donor.services@ifesworld.org\">donor.services@ifesworld.org<\/a> or by phone at +1 608 348 6234.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-core-columns alignwide\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n<div class=\"wp-block block-core-heading alignwide wp-elements-591fabb7979d9b511e9beefc533a98fc\">\n<h2 class=\"wp-block-heading alignwide has-text-align-left has-white-color has-accent-background-color has-text-color has-background has-link-color wp-elements-591fabb7979d9b511e9beefc533a98fc\">Other<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025015\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong><strong><strong><strong><strong>My card has been declined, has my payment gone through?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h3><div id=\"ac-4025015\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">If your card has been declined, your payment hasn\u2019t gone through. If you try again and are still experiencing the same issue, please contact us for further assistance.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025016\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong><strong><strong>Are there other ways to give?<\/strong><\/strong><\/strong><\/strong><\/h3><div id=\"ac-4025016\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">You can use our website to make one-time or monthly gifts using a debit\/credit card , ACH direct debit (US-only), BACS direct debit (UK-only), SEPA direct debit (EU-only), Apple Pay, Google Pay, PayPal and Venmo (US-only). If you wish to make a bank transfer or set up a standing order, please contact us.<\/p>\n<\/div>\n\n<div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">For US \u2013 You can use the website to make one- time or monthly gifts using debit\/credit card, ACH direct debit, Apple Pay, Google Pay, PayPal and Venmo. If you wish to set up a bank transfer or learn more about planned giving, call our office a 608.348.6234. <\/p>\n<\/div>\n\n<div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">To give by check, make check out to and send to IFES\/USA PO Box 46007 Madison, WI 53744<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025017\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>How can I give so IFES doesn\u2019t have to pay bank charges?<\/strong><\/h3><div id=\"ac-4025017\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">When you make a gift, select the amount you want to donate and then check the box saying \u2018Cover transaction costs&#8217;. <\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025018\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>What does this optional \u2018Cover transaction costs\u2019 mean?<\/strong><\/h3><div id=\"ac-4025018\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Transaction costs refer to the combined fees of the bank or card processor and our giving platform. Bank or card processor charges range from 1.5% to 3%, while the giving platform charges 3%. By including transaction costs when making a gift, an additional 4.5% to 6% will be added to your total gift amount, helping IFES to cover these fees.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025019\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>Why can\u2019t I see the designation of my donation in the confirmation email and when managing my recurring donation?<\/strong><\/h3><div id=\"ac-4025019\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">Unfortunately, our giving platform does not allow us to include this information in the confirmation email or when managing your recurring donation at this time. We are working with our giving platform provider to add this in future. However, we will send you a thank you (all donors except US donors) or a receipt (US donors only) within the next few days containing the full designation information. Additionally, you will be able to see the designation in your giving history, which can be accessed via your IFES <a href=\"https:\/\/ifes.beaconforms.com\/form\/a23f33c0\">Giving Account<\/a>. It should be visible there in a few business days after you have made your donation.<br><br>You may not be able to see notes or special designations on that page, but donations will be marked in our system with what you submitted, and any such instructions will be passed to the relevant staff member or movement. Should there be any error, or any further designation information you wish to add, please contact us and we would be happy to assist.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-pb-accordion-item\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-4025020\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>Is it possible to speak to someone?<\/strong><\/h3><div id=\"ac-4025020\" class=\"c-accordion__content\"><div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\">For all queries (except US), you can contact us at <a href=\"mailto:supporter.relations@ifesworld.org\">supporter.relations@ifesworld.org<\/a>, +44 1865 243777 (Monday-Friday, 9am to 5pm UK time).<br><br>For US queries, you can contact us at <a href=\"mailto:donor.services@ifesworld.org\">donor.services@ifesworld.org<\/a>, +1 608 348 6234 (Monday-Friday, 9am to 5pm CST).<\/p>\n<\/div>\n\n<div class=\"wp-block block-core-paragraph\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block block-acf-spacer\">\n<div id=\"spacer-block_04b68adb4b34694425d4afcfd1a6b0d3\" class=\"\">\n    <div aria-hidden=\"true\" class=\"wp-block-spacer spacer--md\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block block-acf-spacer\">\n<div id=\"spacer-block_04b68adb4b34694425d4afcfd1a6b0d3\" class=\"\">\n    <div aria-hidden=\"true\" class=\"wp-block-spacer spacer--md\"><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>We have recently updated our online giving system. There have been some changes to how you make gifts, access, and update your account. We hope these Giving FAQs help you navigate the system. From account questions to monthly gift changes to US tax receipts and UK Gift Aid, we hope you\u2019ll find the answers to&#8230;<\/p>\n","protected":false},"author":3961,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_crdt_document":"","inline_featured_image":false,"footnotes":""},"area":[],"theme":[],"class_list":["post-40250","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GIVING FAQS FOR DONORS &#183; IFES<\/title>\n<meta name=\"description\" content=\"We have recently updated our online giving system. There have been some changes to how you make gifts, access, and update your account. We hope these\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ifesworld.org\/en\/giving-faqs-for-donors-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GIVING FAQS FOR DONORS &#183; IFES\" \/>\n<meta property=\"og:description\" content=\"We have recently updated our online giving system. There have been some changes to how you make gifts, access, and update your account. 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